How can I Open An Account with Aldridge Security?
Please fill in an Account Application Form and we'll get it processed for you.
I have an account but need a username and password to shop online?
Not a problem, please fill out the Web User Request Form and well e-mail you your username and password.
How can I reset my password?
Please just go to your Dashboard and click on the Change Password button.
How can I get in touch with Customer Services?
Customer Services can help with many things including chasing up deliveries and organising returns, you can fill in the Online Form, drop then an E-mail or give them a Call.
How do I return an item?
If you need to return an item please complete the Returns Form and we'll be in touch, for further information please refer to the Returns Policy.
Can I collect my orders?
You can indeed, from one of our 3 Trade Counters; you can either Call It Through to us or book it out Online.
How do I download a catalogue?
You can view all products online however if you would like to download a PDF of a catalogue then please visit our Downloads section.
What delivery options are available?
We offer a wide range of delivery options, the services available are based upon your location and all available options are displayed in the basket during checkout.
Do I always have to pay carriage?
If the order is over the carriage paid value (£100) and you are ordering standard items (not including very heavy items like big safes) then standard carriage is free.